Unfortunately, we cannot modify your order once it has been placed on our website. To cancel your order, please contact our customer service info@fjord-lifestyle.com as soon as possible. The order may or may not be cancelled, depending on its status.

The delivery time depends on the delivery option chosen before validation of the order.

We ship packages on business days, usually the day after the validation of an order.

During the crisis of COVID-19, shipments are disrupted and traditional delivery times can unfortunately not be provided by carriers. The reception delays can therefore be extended.

An automatic e-mail is sent to you when your package is shipped. You will find there a code allowing you to follow its routing.

RePack is the simple answer to the growing problem of the massive use of single-use packaging in e-commerce. Thanks to RePack we are able to reduce waste production in a simple way.

#1 Receive your order in its Repack packaging

#2 Return the Repack envelope to us upon receipt of your package. Nothing could be simpler: the label is already on the package. All you have to do is follow the folding instructions and mail it.

#3 Help the environment and benefit from discounts

After the return of your RePack you will be rewarded with a voucher. If you choose to use your voucher on Fjord Lifestyle, your discount will be 10€.

You can only carry drinks in your flask.

Yes, be careful when drinking your drink, even if the outside doesn't feel warm, the drink inside can still be very hot.

Our bottle is isothermal, i.e. it keeps the drinks hot and cold thanks to a double inner wall system.

Your drinks will stay hot for 8 hours and cool until 12 hours.

Yes, the Fjord Lifestyle water bottle is waterproof thanks to its silicone seal.

We advise you to wash your gourd by hand.

The cap is not dishwasher safe.

You can occasionally put your gourd in the dishwasher but we do not recommend this as it may alter the external appearance of your gourd.

No, it is not possible to put your water bottle in the microwave or in the freezer.

You can clean your gourd by hand with slightly soapy water.

You can remove the silicone seal during cleaning.

We advise you to use a brush to clean your gourd and to clean it regularly (every 2 to 3 days).

Let the gourd dry without closing it.

You can wash your gourd with a little hot water with white vinegar added.

Store your bottle open to avoid odors. Always leave it open to dry.

It is made in China in Yongkang City. To date, there is no European manufacturer of stainless steel that can be used for food contact under European regulations. In Europe, the stainless steel authorized for food use is 18/8 stainless steel.

Yes, it is adapted to the spaces provided in the cars in most cases.

Yes, be sure to empty it before going through security.

We chose hemp as the main material for ICESLOW because it is less water consuming than cotton. It is also a material that has a higher yield and sequesters CO2 during its cultivation.

ICESLOW allows you to take your meals with you to enjoy them later in the day.

In temperate climate, ICESLOW keeps your food at a temperature between 4 and 6 hours.

You can also add ice packs to keep your food cooler longer.

For frozen food, you can carry them for 1h30.

Clean ICESLOW with a sponge and some hot water.

Hang it to dry.

You can place it in a warm place or close to a radiator to speed up drying.

We don't suggest washing ICESLOW in the machine, as this could damage the hemp insulation layer.

Our fabrics are natural and the coating is safe for your health. So you can put your apple directly into your cooler bag. For soup, we advise you to put it in our stainless steel lunch box before putting it in your cooler bag 😀

Your ICESLOW is assembled in France in Rochefort with fabric made from hemp woven in Romania.

It is advisable to wash the cutlery by hand with slightly soapy water.

Avoid putting the cutlery in the dishwasher to preserve it.

Light and resistant, bamboo is an excellent alternative to plastic.

It is a grass that renews itself very quickly, its growth can reach up to 1 meter per day.

No, you don't push to put the components of the bamboo cutlery set in the microwave.

The lunch box is made to contain food.

Yes, the lunch box is hermetic thanks to its silicone seal.

No, the lunch box is not microwave safe. However, you can put it directly in the oven to reheat its contents.

Yes, you can use the lunch box in your oven.

Yes, the lunch box can be put in a freezer.

It is advisable to clean the lunch box with a little soapy water. The silicone seal can be removed during washing. It is not advisable to use the dishwasher, which can dull its appearance, but it is not prohibited.

Our carbon footprint is calculated by Climate Neutral, based on the widely recognized Greenhouse Gas (GHG) Protocol, and includes all direct and indirect emissions of our company.